Last Updated: August 8th, 2026 

At Precision Garage, we carefully pack every die-cast model to ensure it reaches you safely and in excellent condition. As many of our products are collectible items, we take special care with packaging and handling.

Shipping Policy

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business working day.

Once your order has been dispatched, you will receive the available shipping/tracking details through your registered email, phone number, or other contact method.

2. Delivery Time

Estimated delivery times may vary depending on the destination and courier service.

Within India:
Typically 3–7 business days after dispatch.

Remote locations may require additional delivery time.

Please note that these are estimated timelines and are not guaranteed. Delays may occur due to courier issues, weather conditions, public holidays, strikes, incorrect addresses, or circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Precision Garage may offer free shipping promotions or special shipping rates. Such offers will be subject to the terms mentioned during the promotion.

4. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check your:

• Name
• House/Building number
• Street/Area
• City
• State
• PIN code
• Phone number

Precision Garage will not be responsible for delivery failures resulting from incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

Damaged or Missing Products

We carefully package our models before dispatch. However, if your package arrives damaged, please contact us within 48 hours of delivery.

Please provide:

• Order number
• Photographs of the outer packaging
• Photographs of the product
• Photographs of any damage
• Unboxing video, if available

We strongly recommend recording an unboxing video when opening your package.

This is particularly important for premium and limited-edition die-cast models and helps us investigate transit-related damage.

After reviewing the claim, Precision Garage may offer an appropriate replacement, repair, store credit, or refund, depending on the circumstances and availability of the product.

Refund & Return Policy

Because Precision Garage specialises in collectible die-cast models, we encourage customers to carefully review the product description, scale, photographs, specifications, and availability before placing an order.

1. Eligibility for Return

A return may be considered if:

• The product received is damaged or defective.
• The wrong product was shipped.
• The product received is significantly different from the product ordered.
• Another issue covered by applicable consumer law occurs.

The product should generally be returned in its original condition and packaging, including accessories and other items supplied with it.

2. Change of Mind

As our products are collectible items, change-of-mind returns may not be accepted unless specifically stated on the product page or agreed to by Precision Garage.

Please make sure you select the correct:

• Model
• Scale
• Variant
• Quantity

before completing your order.

3. Wrong or Defective Product

If you receive the wrong product or a product with a manufacturing defect, please contact us as soon as possible.

We may request photographs or videos to verify the issue.

Once the issue is confirmed, Precision Garage may provide:

Replacement: If the same model is available.

Refund: If a replacement is unavailable.

Store Credit: Where appropriate and agreed upon.

4. Refund Processing

Once a refund is approved, the refund will generally be initiated through the original payment method.

The time taken for the amount to appear in your account may depend on your bank, card issuer, or payment gateway.

Shipping charges may be refundable where the return is due to an error on our part, a confirmed defective product, or another situation where applicable under law.

5. Non-Returnable Situations

A return or refund may not be accepted where:

• The product has been used or damaged after delivery.
• The product has been modified or altered.
• Original packaging or important accessories are missing.
• Damage resulted from improper handling after delivery.
• The customer provided an incorrect shipping address.
• The customer simply changed their mind, where change-of-mind returns are excluded.
• The product is returned without prior approval from Precision Garage.

This does not affect any rights available to customers under applicable law.

Important Note for Collectors

Die-cast models are precision collectibles, and certain models may contain delicate components such as mirrors, spoilers, wheels, opening doors, engine covers, and other fine details.

Minor variations in paint, panel alignment, finish, packaging, or manufacturer detailing may occur and may not necessarily constitute a manufacturing defect.

Please handle your models carefully and follow any manufacturer’s handling or age recommendations.

How to Request a Return or Refund

To request a return, replacement, or refund, contact:

Precision Garage
📧 Email: elizabethjoseph1023@gmail.com
📞 Phone/WhatsApp: +91- 9496094614

Please include:

Order Number:
Product Name:
Reason for Request:
Photographs/Videos:

Our team will review the request and provide the next steps.

Our Commitment

At Precision Garage, we want every model to arrive safely and become a valuable part of your collection.

We pack with care.
We ship with care.
We collect with passion.